Changes to the Sky TV guide - December 2020

[rscott]

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@plymouthbloke wrote:

Heads up - more channels are being removed in the coming weeks and these apply in both the UK and Ireland.....

5th January 

mytv - Channel 190 (FTA)

Abu Dhabi TV - Channel 796 (FTA)

Record TV HD - Channel 792 (FTA)

6th January

Discovery Home and Health - Channel 178 (Sky Pack)

Discovery Shed - Channel 192 (Sky Pack)

Sky Cinema Five Star Movies - Channel 307 (Sky Cinema Pack) *

UCB Ireland (radio) - Channel 0214

* Was Sky Cinema Disney until 31st December - Sky Cinema Premiere +1 relaunches on Channel 312

So three "Free to Air" channels, two Sky base pack channels, one radio channel and one Sky Premium Channel closing.....

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More details in the January thread - https://helpforum.sky.com/t5/What-s-On/Changes-to-the-Sky-TV-guide-January-2021/m-p/3551634#M112866

[Laing1]

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@JOCDub wrote:

Thanks to those who have provided information on this thread. What has yet to be answered is why Sky has not communicated with customers in any way - We are not customers of the individual stations, we are customers of Sky......good customer service would be to keep us informed.......pretty poor form... 

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@JOCDub If you mean in regards to the removal of the radio and music channels. Sky have informed people here on the forum, you should be asking the channels and radio stations why they havent informed anyone the music channes could have put a banner on screen to inform customers and the radio stations could have put an announcement out

[oj01]

@JOCDub This very thread, where you've posted, is where Sky announce channel changes. 

[JOCDub]

TKS... SKY Community I never heard of til I googled after the Channels disappeared. Frankly it is not effective proactive communications... Most TV viewers do not even know Sky Community exists... Lucky them.

Logging off and letting the rest of ye snipe away at each other... PS No One is reading or noticing your endless ramblings... 

[plymouthbloke]

This isn't a railway station, you don't need to announce your departure.

[KarenBIreland]

@TimmyBGood 

Good Point, but I already pay a huge fee to IMRO and the music channels via Sky come under their Electronic Equipment clause in the Public Broadcasting contract.  But that's a moot point really, if we cannot access the Radio stations, isn't it?

[Marc+Tierney]

Maybe the EPG should differentiate between Free and Paid.  I’m pretty sure many people in the UK don't realise how much is free.  Sky don't differentiate because it isn't in their interests.  

Broadcasters do pay Sky for inclusion on their EPG.  It isn't automatic.  

[KarenBIreland]

@Annie+UK .  Thanks for the input.  Can we get the radio stations by adding channels?  If that's the case, my Sky Box won't let me.

[Emsie85]

Yes Sky did post this on a forum this is the point. Any changes to our subscription should be notified to us directly not posted where people might miss it. It doesn't matter if they were a "free channel" it is still a change that has a negative impact on the service that we pay for.  And as a customer you should be just as annoyed. If channels you liked to watch were removed from your guide and the only notification was a by the way on a random forum you would be annoyed too. Also they can blame brexit all they want but to pull it 2 weeks early is just crap. 

[Annie+UK]

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@Emsie85 wrote:

Yes Sky did post this on a forum this is the point. Any changes to our subscription should be notified to us directly not posted where people might miss it. It doesn't matter if they were a "free channel" it is still a change that has a negative impact on the service that we pay for.  And as a customer you should be just as annoyed. If channels you liked to watch were removed from your guide and the only notification was a by the way on a random forum you would be annoyed too. Also they can blame brexit all they want but to pull it 2 weeks early is just <snip>. 

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It does matter they are free channels as they are NOT subscription channels thus NOT part of you subscription, so by your own definition Sky need not inform you as your sub has not changed in any way

There is a Christmas EPG change freeze that lasts into the new year so they had to remove them early to beat the freeze

BTW we have channels removed regularly and the only announcement is on the forum, just look at the January's changes thread

[Anonymous]

Would have been nice to have been informed that this was going to happen, 

More times then not have we not been notified of changes to service we pay alot for

[Annie+UK]

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@Anonymous wrote:

Would have been nice to have been informed that this was going to happen, 

More times then not have we not been notified of changes to service we pay alot for

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Complain to the broadcasters about not being notified, not sky, this time only FREE channels were taken off the EPG so not the channels you pay for

[Talkingpj]

They are gone already. Sat down christmas night  with my wife and were all gone. Brexit not even started. No word on discount though. 

[Mark39]

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@Talkingpj wrote:

No word on discount though. 

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Nor will there be. Read through the thread for why

[Talkingpj]

Mark39 'In short - take it up with the channel owners. It's their responsibility, not Sky's.'

Of course its sky reaponsibility. They sell based on channels and vatiety. They could pay licenses or refund. Irish customers always massively charged v uk cuatomers. Sky do zero for irish customers bar ripping them off.