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Discussion topic: Cannot watch Kerrang

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This message was authored by GD1 This message was authored by: GD1

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@rwin1601 wrote:

@samlewis6 I agree it has been painful these last few days.  I keep flicking through other channels to find anything else bearable.  Any suggestions welcome 🙄


Youtube?    You can search for favourite bands and create your own playlist.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@rwin1601 wrote:

@samlewis6 I agree it has been painful these last few days.  I keep flicking through other channels to find anything else bearable.  Any suggestions welcome 🙄


Youtube?    You can search for favourite bands and create your own playlist.


Yep, YouTube is a great source of entertainment, my sky box has not been used for months and for a few years YouTube is where I do 99% of my viewing

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by samlewis6 This message was authored by: samlewis6

Re: Cannot watch Kerrang

So is Kerrang coming back?  Ever?  2 days is long enough for the utter crap currently on the channel.

 

Sam

This message was authored by samlewis6 This message was authored by: samlewis6

Re: Cannot watch Kerrang

Well if they ARE bothering to work on it they're sure taking their time!

This message was authored by GD1 This message was authored by: GD1

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@samlewis6  It's probably a lot more complicated than you realise.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by PATV+Scunthorpe This message was authored by: PATV+Scunthorpe

Re: Cannot watch Kerrang

@samlewis6 They are very much working on it, but as I said, the priority is getting BBC One, BBC Two, Channel 4 and Channel 5 back on their normal feeds. You need to understand that the people at Red Bee are working on dozens of channels that have gone off air and a couple of music channels aren't of high priority (especially as Channel 4 own The Box Plus Network, so are focusing on the 4 branded channels more than the music channels).

 

As @GD1 said, it is much more complicated than you realise. The systems are broken, they need repairing, if they don't have spares, they need ordering. This is a very rare situation, but it has happened, and it is going to take time to get all systems back up and running.

This message was authored by Matthew0099 This message was authored by: Matthew0099

Re: Cannot watch Kerrang

The TV channel is on air it's owned by the Box channels however it's showing the same as the box channels chart hits same goes for magic TV & Box hits is playing KISS TV it's not a problem with sky if you go to Boxplus to watch online for free you see the same something has  happened ?? 

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@Matthew0099 wrote:

The TV channel is on air it's owned by the Box channels however it's showing the same as the box channels chart hits same goes for magic TV & Box hits is playing KISS TV it's not a problem with sky if you go to Boxplus to watch online for free you see the same something has  happened ?? 


Yes. Just read through the thread for the explanation.

This message was authored by Matthew0099 This message was authored by: Matthew0099

Re: Cannot watch Kerrang

I know red bee or something 😬

This message was authored by Rhonny This message was authored by: Rhonny

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@Matthew0099

You should be a journalist with that level of research and depth of understanding. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cannot watch Kerrang

Posted by a Superuser, not a Sky employee. Find out more

@Rhonny 

 

Maybe Kerrang viewers need complicated technical terms like 'broken' translated into something more familiar?

 

giphy

 

(Jeff Beck, in a scene from 'Blowup') (1966)

 

https://societyofrock.com/jeff-beck-and-jimmy-page-on-stage-for-blow-up-is-forever-smashing/ 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by dazza20 This message was authored by: dazza20

kerrang' magic and box hits missing from music channels

i have noticed these channels are now missing yet they still show on you tv guide ?

have these channels been removed becasuse kiss is on 2 channels and the box is on 3 channels

anybody know anything about this or have same issue ?

This message was authored by GD1 This message was authored by: GD1

Re: kerrang' magic and box hits missing from music channels

Posted by a Superuser, not a Sky employee. Find out more

@dazza20  Have a read of this thread https://helpforum.sky.com/t5/What-s-On/Cannot-watch-Kerrang/td-p/3777370

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: kerrang' magic and box hits missing from music channels

Posted by a Superuser, not a Sky employee. Find out more

@dazza20 

The broadcast centre used by those channels (amongst many others) was damaged in an incident involving its fire-supression system on the evening of Saturday 25th and both are still off-air.  You'll find posts on this in the What's On forum.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Micheal+Cranch This message was authored by: Micheal+Cranch

Re: kerrang' magic and box hits missing from music channels

Hi, also having the same issue. Magic 357 showing the box and 358 Kerr and showing the box. Problem occurred couple of days ago.

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