Cannot get Sky Q in my flat

[Gooner1996]

I have purchased sky after moving into my new property (only built a week ago) and sky have said they cannot install sky q due to a poor signal. 

I have spoken to the site manager who has advised

"Sky installed the communal dish for the block. In doing this the LNB on the end of the dish is set up for sky and free view. Sky differ their LNB for SkyQ, for them to change this would mean the entire block would no longer get free view. I can only apologise for this inconvenience."

is this correct? I'd have thought in a new property they would have the capacity for any up to date technology. 

any help would be great. 

[TimmyBGood]

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@Gooner1996 wrote:

is this correct? I'd have thought in a new property they would have the capacity for any up to date technology. 

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Unfortunately many builders/developers still seem to be using a specification for Sky+ rather than Sky Q.

[nigea99]

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@Gooner1996 wrote:

I have purchased sky after moving into my new property (only built a week ago) and sky have said they cannot install sky q due to a poor signal. 

I have spoken to the site manager who has advised

"Sky installed the communal dish for the block. In doing this the LNB on the end of the dish is set up for sky and free view. Sky differ their LNB for SkyQ, for them to change this would mean the entire block would no longer get free view. I can only apologise for this inconvenience."

is this correct? I'd have thought in a new property they would have the capacity for any up to date technology. 

any help would be great. 

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HI @Gooner1996 it is true that the Wideband  LNB used for private customers  with SKY Q cannot be used for SKY + / Freesat  

For Commnal systems then providing the older style LNB is setup with the appropropraite distribution systems and getting a good enough signal I believe they can support both  the older systems and SKY Q  but it does need specialised Kit that I am guessing costs.

I will tag @Godfrey who is our kind expert in this area who may be able to give a better insight  

[Godfrey]

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@Gooner1996 wrote:

I have purchased sky after moving into my new property (only built a week ago) and sky have said they cannot install sky q due to a poor signal. 

I have spoken to the site manager who has advised

"Sky installed the communal dish for the block. In doing this the LNB on the end of the dish is set up for sky and free view. Sky differ their LNB for SkyQ, for them to change this would mean the entire block would no longer get free view. I can only apologise for this inconvenience."

is this correct? I'd have thought in a new property they would have the capacity for any up to date technology

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Alas the statement by your site manager is incorrect when he states that Sky installed the communal dish because Sky do not install any communal Integrated Reception Systems, but they do issue a comprehensive guide for developers to follow in order to achieve a good quality flexible Integrated Reception System installation that would allow all residents to receive Freesat, Sky+HD or Sky Q without any further modification required.

Modern communal Integrated Reception Systems typically all use a 'Quattro' LNB, irrespective of whether this is eventually fed from the output ports of communal dSCR multiswitches to residents flats where either FREESAT, Sky+HD, or Sky Q receivers are installed

I suggest he reads this Sky document;

Sky Homes coaxial new build guide for developers 

or preferably;

Sky Homes Fibre Optic new build guide for developers 

Thus, had your developer complied with this published specification, which has now effectively remained an unchanged industry standard for over 8 years, all the residents would have been able to have a free choice of using either a Freesat, Sky+HD or Sky Q receiver, from the word GO! 

But, new build developers still regularly decide to save a few pounds on every communal distribution multiswitch and purchase the cheaper, elderly 'Legacy Universal LNB' multiswitches, instead of the relatively modern 'dSCR' multiswitches that have now been freely available for over 8 years.

Even then, Sky Multiple Development Unit trained engineers can hopefully install their Unitron dCSS-422 Sky Q Plug-In Adaptors as 'free piecemeal' modifications when these Legacy Universal LNB multiswitches are providing the right satellite transponder signal level and quality. This, less than stringent requirement is for the satellite transponder signal levels to be between 65 dBuV and 85 dBuV with the Modulation Error Ratio (MER) quality achieving a measured value of at least 11 dB from every one of the 67 satellite transponders that Sky are presently using.

That recent Sky engineer test has revealed that you appear to have a 'POOR QUALITY' elderly Legacy Universal LNB communal multiswitch Integrated Reception System installation.

The Confederation of Aerial Industries offer training advice for prospective communal installers;

CAI Approved System Installer training 

Finding a CAI Approved communal Installer 

The trade price difference between typical 'Elderly communal Legacy Universal LNB' multiswitches and the totally flexible modern communal 'dSCR' multiswitches is just under £20 for each resident's communal multiswitch output port

Godfrey.