Cancelling Sky TV

[Bobby+Dylan]

@GD1 @Daniel0210 

I've tried the link and made sure flag was ROI.

It loads for a split second as if something is going to happen, but no number shows up.

Cant believe Sky have reverted to this. A community of their paying customers having to help each other?

Its mental!

[SKY1992bf]

@BarbaraP1  Try the link and instructions I've posted above, it's a different link to the one that's previously been posted 

[SKY1992bf]

@Bobby+Dylan  Try the link and instructions I've posted above, it's a different link to the one that's previously been posted 

[Bobby+Dylan]

@SKY1992bf 

I've already tried it, multiple times on different browsers.

Im getting the same result - Nothing.

A screen shot posted by the other customer is exactly what i get.

[SKY1992bf]

---

@SKY1992bf wrote:

@BarbaraP1 @Bobby+Dylan  Try this link 

https://www.sky.com/help/home

scroll down to the very bottom change the flag in bottom right hand to relevant country first, then click the need more help and the number will show at the bottom of that section 

---

@Bobby+Dylan  are you using the link above 

[BarbaraP1]

I changed the glad to UK and then back to Ireland and 2 options came up. Phone which won't connect! 

Other option is to write to them: Sky Ireland, 1 Burlington Plaza, Burlington Road, Dublin 4 

Guess we will have to get writing!

[Mark39]

Did you click on 'call us'? The number is there.

[Daniel0210]

Yes @SKY1992bf that link works for me on Safari and provides a 0818 number.

Guys, perhaps clear your devices and try again. 

[Bobby+Dylan]

Yes, thats the link im using. It doesnt give a phone number at the end

[Mark39 · Accepted solution]

Try using your browser's incognito/privacy mode. Might be a cookies issue.

[BarbaraP1]

I got through to the number. Currently on hold 

[BarbaraP1]

 

[Samsadenick]

Hi, I want to cancel my subscription as it's increased, I can't get in touch with sky either by phone or online.

[Mark39]

You can't cancel via a forum post, I'm afraid. Sky can't verify your identity from here. You'll need to persevere with the options given in the link provided earlier in the thread. I'll repeat it here for convenience: https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand

[Zipperman]

It says to call an 0818 number. It then mentions the high cost of calls to that number.

I thought all 0818 numbers were now the same as a standard landline call?

Anyone called that number and been charged those high rates?