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This discussion topic is read only This discussion topic has been answered Discussion topic: Cancelling Sky TV

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Message posted on ‎06 Dec 2021 03:47 PM

Cancelling Sky TV

How do I can my SKY TV subscription in Ireland. There's no contact number on the website.

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Message posted on ‎06 Dec 2021 04:26 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

Try using your browser's incognito/privacy mode. Might be a cookies issue.

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Message posted on ‎06 Dec 2021 03:49 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more
@BarbaraP1 wrote:

How do I can my SKY TV subscription in Ireland. There's no contact number on the website.

There is click https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand

 

At the bottom of the page change the flag from UK to Ireland, then select Need More Help, there are a number of contact options then presented to you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Dec 2021 03:49 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@BarbaraP1 You can’t cancel all or part of your subscription via the forum. You need to contact Sky. You can ring or use the messenger service. This link will help you https://www.sky.com/cancel 
Once you’ve returned all loaned equipment remember to keep your proof of posting very safe.

Change the flag in the bottom right to ROI.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎06 Dec 2021 03:57 PM

Re: Cancelling Sky TV

I've followed the link and there are no numbers being displayed for contact after clicking "Still need a hand"

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Message posted on ‎06 Dec 2021 03:58 PM

Re: Cancelling Sky TV

I've followed your instructions but there are no contact numbers coming up after clicking on "Still need more help"

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Message posted on ‎06 Dec 2021 04:00 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more
@BarbaraP1 wrote:

I've followed your instructions but there are no contact numbers coming up after clicking on "Still need more help"

You need to click the Blue Boxes for each option, did you do that?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Dec 2021 04:03 PM

Re: Cancelling Sky TV

I'm the same, I went through all the options. It then said a phone number would show but nothing showed.

Why is it so hard to speak to someone?

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Message posted on ‎06 Dec 2021 04:04 PM

Re: Cancelling Sky TV

There's no option to click anything appearing on the screen 

16388066359661702435338059837599.jpg

 

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Message posted on ‎06 Dec 2021 04:05 PM

Re: Cancelling Sky TV

I don't know why they can't make it clear! It's crazy. 

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Message posted on ‎06 Dec 2021 04:08 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@BarbaraP1 @Bobby+Dylan  Try this link 

 

https://www.sky.com/help/home

 

scroll down to the very bottom change the flag in bottom right hand to relevant country first, then click the need more help and the number will show at the bottom of that section 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Daniel0210

Message posted on ‎06 Dec 2021 04:08 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@GD1 I've tried your link and mine and surprisingly no number is coming up for me either for ROI options.

 

@BarbaraP1 @Bobby+Dylan Perhaps you could try again later or tomorrow.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎06 Dec 2021 04:10 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210  @GD1  Try the link I've posted and see if that works for you both


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: GD1

Message posted on ‎06 Dec 2021 04:11 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf  Works fine here using Google chrome

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: BarbaraP1

Message posted on ‎06 Dec 2021 04:14 PM

Re: Cancelling Sky TV

No it still doesn't work. Regardless of what browser is used 

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This message was authored by: SKY1992bf

Message posted on ‎06 Dec 2021 04:14 PM - last edited: ‎06 Dec 2021 04:15 PM

Re: Cancelling Sky TV

Posted by a Superuser, not a Sky employee. Find out more

@GD1  @Daniel0210  If people are struggling to find the number via the cancel link then the link I posted might be the easiest answer 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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