Cancellation

[Waykaz]

Hi so I rang sky today to cancel my account.  After my call the eventually agreed to cancel my account.  At 9.40.am I got an email saying it will.be cancelled.  Then at 10.05 I got another email saying that I have made changes to my account which did not happen and stating my new package.  I never had any other conversation with them other than  to cancel . Very hard to deal with 

[Melancholic]

@Waykaz 

What changes were listed on the 2nd email?

[Waykaz]

Basically the took off stuff off my subscription like sports etc and stating my new pricing.  I did not agree to any of this 

[SKY1992bf]

@Waykaz  All you can do here is phone back first thing in the morning and get sky to listen to the call of what was agreed, if it's found that you only asked for cancellation they should honour it 

[Waykaz]

I will ring them again it's hard to get through as it is

[Daniel0210]

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@Waykaz wrote:

I will ring them again it's hard to get through as it is

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@Waykaz .

Apparently the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times vary in ROI). Stay on the line and don’t hang up if you’re prompted to.