Can’t recieve calls on both my sky mobiles

[MattyM76]

Says on there that they've resolved the issues earlier today, but I still can't receive calls 

[SKY1992bf]

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@MattyM76 wrote:

Says on there that they've resolved the issues earlier today, but I still can't receive calls 

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@MattyM76  That information is inaccurate, it's being updated as soon as possible 

[ScouserPhil200]

I am trying to ring a Virgin mobile (which is in my contacts and I have phoned before).

I get a message to say this number is unreachable on Sky network🤷‍♂️

Help

[Skymobilehelpme]

Mine is not receiving calls either saying phone number is no longer recognised. This is not the first time this has happened!

[Daniel0210]

@ScouserPhil200 

It may be connected to an issue Sky are aware of. 

[Jillianxx]

Is sky mobile down again I can't recieve calls..this is shocking service I haven't been with sky for more than 3 weeks

[SKY1992bf]

@Jillianxx There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet should the latest information but should soon be updated to reflect current position

[Daniel0210]

@Jillianxx 

I've moved your post to the appropriate thread. There is an issue which Sky are aware of and they are trying to fix it asap.

[MisterD007]

This seems to be an ongoing issue with Sky, same issues a week or 2 ago.  What's going on??

[SKY1992bf]

@Skymobilehelpme There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet should the latest information but should soon be updated to reflect current position

[GolfMole]

For some reason when people try to call me it says I'm engaged / busy, however I'm not using the phone at all.  My phone is 2 yrs old and is an Iphone SE. I have checked the settings and Do Not Disturb has not been activated.  I have removed the SIM and left it for 5 minutes before reinserting it.  I don't know what else to try.    Someone on a different community network had a similar problem and it turned out to the carrier and not a fault on the phone.   Does anyone have any suggestions?  Thank you.

[SKY1992bf]

@GolfMole  There is currently a known fault being investigated so it's probably related to that 

[Dawn+Dawn+67]

yes still issues here. I am a new customet and have had 2 outages in so many weeks so its a real poor service

[King+Rules]

I am having same problem of not receiving calls in the Bury area

[Marisa27]

How long is the issue going to last I have had issues for months on and off with being unable to use our phones? We are a family of 6 and every member is with you as I am. We are not happy paying for a service we cannot use??! Looking forward to a swift reply. Thank you