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This discussion topic is read only Discussion topic: Can't link my order to my sky ID

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Avatar for Mands102
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This message was authored by: Mands102

Message posted on ‎29 Aug 2022 04:53 PM

Can't link my order to my sky ID

I'm having sky installed tomorrow and have been trying to set up my sky ID so that I can track my order. The trouble is though, when I go to set it up, it is picking up the old account that I had 6 years ago (we are returning customers) so states that I don't have any orders. Does anyone know if there is a way that I can rectify this? 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎29 Aug 2022 04:54 PM

Re: Can't link my order to my sky ID

Posted by a Superuser, not a Sky employee. Find out more

@Mands102 If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/welcome-to-sky#M1014


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This message was authored by: caesarome

Message posted on ‎29 Aug 2022 04:55 PM

Re: Can't link my order to my sky ID

Posted by a Superuser, not a Sky employee. Find out more

Has it linked to your old account or is it asking you to link it to it ?

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