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This discussion topic is read only Discussion topic: Contract renewal

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This message was authored by: Davembop

Message posted on ‎29 Aug 2022 02:58 PM

Contract renewal

I have recently renewed my sky TV/ broadband and had to pay a £20 handling fee. I have been told by a family member that if you are a sky VIP customer then you don't have to pay this. Does anyone know if this is correct? Thanks. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎29 Aug 2022 02:59 PM

Re: Contract renewal

Posted by a Superuser, not a Sky employee. Find out more

@Davembop 

Do you mean Admin fees? Admin charges are usually added to discounted deals, and it’s normally £10 per discount. If you negotiated the deal on the phone and the admin charge(s) weren’t mentioned you need to call Sky again. They should be able to listen back on your original call and if they weren’t mentioned they can potentially cancel them.


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This message was authored by: caesarome

Message posted on ‎29 Aug 2022 04:14 PM

Re: Contract renewal

Posted by a Superuser, not a Sky employee. Find out more

Just to point out @Davembop that all Sky customers have VIP status on our accounts so you can't avoid the free being charged due to this status on your account.

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This message was authored by: KevNewMedia

Message posted on ‎29 Aug 2022 04:21 PM

Re: Contract renewal

Posted by a Sky employee

Hi @Davembop 

 

It depends on the type of deal and what level of Sky VIP you have. Most admin fee's for example aren't charged if you're a Diamond VIP customer (had Sky for more than 15 years).

Thanks
Kev
Community Manager
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