Can't afford to pay the bills anymore because sky is gone up too much

[Miss+Maria+durran]

Can't afford to pay sky bills anymore as they gone up too much

[SKY1992bf]

@Miss+Maria+durran Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

You do have the option of calling sky and try negotiating a new minimum term for a lower price, but Sky are under no obligation to make you an offer, if they do and you find it acceptable you will need to accept it on the spot as it may not be available next time you call

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

[Daniel0210]

@Miss+Maria+durran 

Are your services restricted or are you looking to leave (if you can)?