Can't access Sky Go App on Ipad

[pipster43]

Hi. I can access and download other apps on my ipad but I can't access my Sky Go app to watch tv on it. I have an 'update' message. I've tried to log in with my Apple ID as with other apps and it says my email or password are wrong. I've tried updating them twice and it still won't accept them. Any suggestions? Thanks

[caesarome]

To be clear you are trying to update the app and it will not let you as it is not accepting your Apple ID ?

[pipster43]

Yes that's right. I've done the 'forgotten password' and changed it twice, had an email to say it's done, but I still can't get in

[caesarome]

I think you are going to have to get in touch with Apple support about this:

https://support.apple.com/en-gb/contact

[pipster43]

Ok, thank you