CHARGES

[MandDoc]

I have been doubled charged for something that wasn't agreed or mentioned when ordering.

plus I had already paid the £10 delivery

also there are two charges for my broadband 

23 Feb – 22 Mar

• TV£31.00

• Broadband & Talk £21.69

• Sky Broadband Superfast 35 £18.00

• Broadband Hardware Delivery Charge
• 10 Feb £9.95

• Broadband Hardware Delivery Charge
• 10 Feb £9.95

• Superfast Activation Fee £10.00

• Superfast Activation Fee £10.00

[caesarome]

Your post has been escalated to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of the page. It can take up to 24 hours to be contacted via this.

This link explains how this works:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

Update - This has now been resolved on a private chat

[MandDoc]

Another month and my bill has been wrongfully billed it's nearly doubled again.

[GD1]

@MandDoc  If this is your 2nd month as a new customer/renewed contracts then the 1st couple of bills will be higher as explained here Understanding my bills | Sky Help | Sky.com

[SKY1992bf]

@MandDoc  Check your next three future bills and see if any of them are showing the agreed amount if any of them are then billing is almost certainly correct 

[MandDoc]

Another month and my bill has been wrongfully billed it's nearly doubled again.

[caesarome]

As stated earlier:

---

@GD1 wrote:

@MandDoc  If this is your 2nd month as a new customer/renewed contracts then the 1st couple of bills will be higher as explained here Understanding my bills | Sky Help | Sky.com

---

So is this your second bill and if so what does your future bills show ?

[MandDoc]

My bill is too high again with double charges please can you amend to correct amount and refund any monies asap

many thanks

[Daniel0210]

@MandDoc 
This is primarily a forum for customers to help other customers, so you aren’t speaking with Sky Customer Services and they won’t contact you as the result of your post on here, in fact they won’t know who you are from your forum name.

If ou answer the question asked in the previous post to you, if that doesn't answer your query you can call Sky.

[caesarome]

@MandDoc 

If you are not going to either read what we have posted or answer our questions then we can't help you. But as previously said to you - We are customers here and not Sky support.