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This discussion topic is read only Discussion topic: Broadband

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Avatar for Finething
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This message was authored by: Finething

Message posted on ‎06 May 2021 06:22 PM

Broadband

Trying to contact someone about my bill and lm going around in circles.  Looking for an explanation for broadband bill of €114.51 ? When l signed up for 12 months in April at €50. How did it jump in 1 month to €114.51. Can't seem to contact anyone in sky to explain????

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎06 May 2021 07:20 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

The first bills can be higher due to monthly in advance charging and one-off costs.  If future bills are showing at €50 then it's probably correct.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 May 2021 07:23 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

The first two bills are always higher due to the date period they cover as you can read about here, halfway down the page here:

 

https://www.sky.com/help/articles/manage-your-bills-and-payments

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