My internet down anyonesdown too

[Lalygee]

Mine came back about 4:30am, seems to have been stable since. I haven't tried the TV yet (stream puck).

[Frannyw1977]

Internet went down around 10pm yesterday and dispute resets wouldn't reconnect.  Couldn't get on the sky app to test the connection as sky mobile also seemed to be down.  It still wasn't working at around 2am but is working this morning.  Frustrating. 

[Jayesh]

Thankfully back up in Nw9 area. 

[KevNewMedia]

Morning Everyone

Thank you for bringing this problem to our attention.

Our engineers have now resolved this fault, however If you continue to experience issues please complete a power reset on your Sky Broadband Hub. We apologise for any inconvenience caused.

[cob13]

My internet is still down despite the update saying the issue is resolved. I have reset the route multiple times, including a few minutes ago. The internet light is not on.

The issue is DNS, if I change device settings to point to google I have internet connection but cannot change on the router to apply to all devices, has to be done one by one

[Richard313]

  

The box has all green lights but then the box in the wall has a red light. Not sure what this means ? 

 

[147lee]

Complete internet loss last night. Home broadband and sky mobile. I have sky boost. Should I receive some extra data on my

mobile for this?

[TimmyBGood]

@147lee 

The Broadband Boost web page says 

"Got Sky Mobile? If your broadband drops out, we’ll put 2GB in your Sky Mobile Piggybank."

[Francesca82]

Broadband is still down, cannot speak with anyone? Anyone knows what's going on and how to get to support? 

[TimmyBGood]

@147lee 

And then goes on to say:

Mobile data for outages

Have Sky Mobile? This one’s just for you. If not, join Sky Mobile to benefit from this too. 2GB of data will be added to your Sky Piggybank automatically if your broadband has an outage that:

Wasn’t planned

Lasts more than 30 minutes

Is between 7am and 11pm

Not got your data? It can take up to 24 hours to be added to your Sky Piggybank. We’ll send you a text to tell you it’s added but check your Sky Piggybank.

You can’t get more than three data credits in a month or 18 credits in 18 months

[TimmyBGood]

@147lee 

But note the specified hours, which seems to rule out the incident last night:

Is between 7am and 11pm

[147lee]

Thanks for that. The internet my outage was well before 11pm last night. Around 10pm ish I think. 

[kaiden1ellie2]

What's happening with internet keeps going off and my box kept freezing last night

[Snitika]

All the lights are green.. done power reset about 10 times .. fiddled with cables ... still no connection... customer care is super busy and waiting for them to answer from past 45mins now.

[cob13]

seems OK now