No internet connection since yesterday the 19th Sept’23 from 11.25pm

[MrB00700007]

No internet connection since yesterday

the 19th Sept’24 from 11.25pm

I work from home and it is extremely frustrating and been on hold for a long long time! 
What's going on ???

[GD1]

@MrB00700007  You're only asking other customers on the forum.  

There was an outage last night that was resolved, have you rebooted your Sky Hub?

If you still have issues try working through this link https://www.sky.com/servicechecker

Working from home doesn't give the connection any greatere priority, so if the is a fault it will be subject to standrd domestic SLA's

[MrB00700007]

I have done everything and no luck..

[Melsy44]

Seams like the whole of the uk was off last night an today it's looking like most everyone is back on sept the odd few like us, there was a big discussion going on in another thread but for some reason they won't let you reply or add any comments on it today what's the point in giving us this opportunity to voice our opinions if they just put a block on it I have been with sky over 25 years but virgins door looks more inviting every day now

[JHitchen]

Still no Internet today.  Red Light on PON on the ONT Box and still there after re-booting both router & ONT Box.  

Tried to call but Sky saying there is a technical issue so try again later.  Very Poor service.

[JHitchen]

Service Checker doesnt even work. 

[Terrie85]

My Internet is down I have tried everyt

[TravellerAlex]

@BECW This is a bit late, do you have a mobile phohne contract with Data allowance?
I lost the internet last night from around 22:00 until 02:31 local time, also working night shift from home.

If you do have a data plan on your mobile,
Settings,
Mobile Data - make sure it's on  (apple devise green toggle, it might be similar on an andriod devise)
Personal Hotspot-Make sure it's on
Go to your computer
Where you have the Wifi icon selecte this and you should see you mobile device and select this instead of Wifi.  
Once your wifi//internet comes back on it should automatically take over again.  
i often have to select mobile data around midnight for a while as Sky Internet often drops off
Hope this helps 


 

[Laing1]

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@BECW wrote:

Please help, my Internet is down, I work from home and I do not get paid if my Internet goes down, I have justvstarted the job and I'm in the probation period. My wages only just cover living expenses so now I will be behind in bills due to this error from sky. I can not reach anyone via telephone. I start work at 6am again, I'm now sat awake trying to sort this...thanks sky, thanks for this, I have lot wages and now will ne knackered tomorrow as I have to sit up all night hoping someone in cyber space will help. Your website is useless

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@BECW afraid Sky had a major outage over the whole of the UK these things will happen and can happen to any broadband provider i believe that BT also had a problem last night as well.

One thing to remember with working from home is that unless you have paid for business broadband any problems that happen you areat the mercy of Sky or even openreach if its the openreach network that has a problem.

I'm in the same position with working from home 

[Jan25170]

Last night we lost all broadband this is not the first time we experience this regular and finding this unacceptable and considering moving to another provider why does this keep happening

[Highlinder]

@Jan25170  You are not talking to Sky, we are just customers like yourself.  Sometimes there is outages for different reasons. If you want to raise a complaint with Sky you can follow the link below.

https://www.sky.com/help/articles/how-to-make-a-complaint 

[JPR007]

@Jan25170 It happens because no piece of technology is 100% reliable, and if you look at the forum you will see it is flooded with similar posts, along with various news articles if you search on google. 

There was a nationwide problem with Skys systems (suspected DNS of some kind), affecting 1000's of people and was not specific to you. 

[Hannahsian93]

Mine has done exactly the same for the past 3 nights ! All lights on the wifi are green but I have no internet connection it starts around 11pm and doesn't go back to normal until morning. It's driving me insane and ofcourse sky offer no help I'm really considering just cancelling my service it's just not good enough ! I'm paying extra for a wifi booster that hasn't worked in months yet when I ring to complain they don't help at all they just throw extra bills at me which is hilarious since the booster was working fine before they started messing with it😡

[Gage]

Since 6pm 19/09/23 my broadband has been down and it still hasn't been back online as of yet 

I'm aware there have been outages but I was under the impression they have been resolved. 

I've reset my router time and time again alongside my BT fibre optic modem but nothing has done the job. 

the PON light in the modem just continues to flash greeninstead of a solid green, that's the problem I can't seem to fix. I've reset it many times hoping that would sort it but nothing. 

[DanD90]

You'll need to call Sky to arrange for an Openreach engineer to attend and fix the issue.