Box sets

[JDH49]

Any ideas why I don't seem able to access all the box sets? For some it says I need to upgrade my subscription but I thought box sets were included now. Thanks 

[nigea99 · Accepted solution]

hi @JDH49 

I think you are probably experiencing a problem that many new users seem to get.

The default download quality is set to HD (high Definition) not SD so when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You don't need to upgrade.

You just need to change your download preference to SD

Main Menu -> Settings -> Setup -> Preferences

[loyalblue2806]

I am having the same issue. Keep getting a message telling me to upgrade when trying to access box sets even though im

already paying for these in my package. Have tried changing definition. Also contact sky who done some reset yesterday but still no joy. Any help would be appreciated 

thanks 

[nigea99]

hi @loyalblue2806 sorry that the action they did has not worked for you. 

I have escalated your post to SKY sho hopefully someone will get n contact to see what further actions can be tried

Please see this link regarding the escalaton :

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

(look for the blue bubble invite to chat but be aware it is not immediate)

[Tom-W19]

Thanks for escalating. We've sent an invite to loyalblue2806.

[Kala70]

Hi im being asked to upgrade also, I have sky signature ultra HD etc any ideas? Tha k you

[nigea99]

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@Kala70 wrote:

Hi im being asked to upgrade also, I have sky signature ultra HD etc any ideas? Tha k you

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Please see my response on the separate discussion you started