Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

[Candplum]

Thanks for all your help

i connected the sky to an hdmi port and connected the blue ray to the arc port no sound now. I did have an optical cable connecting the blue ray to the sky q box removed it and sound has gone

[nigea99]

hi @Candplum as you do have an optical cable I would actually recommend that you connect that back agin between your SKY Q & sound system

Please see my earleir post regarding settings for this

[nigea99]

Separately to seeting up the optical cable - hopefully you can use your sound system for any apps  (& ordinary TV) on your TV

Unfortunately the online guide I found only says the heading not the options

If you look on your TV for Settings then Select Display & Sound then Audio Output and let us know what options you get

[Candplum]

See image hope this is what your asking for

[nigea99]

Thanks @Candplum it may be a short while before we can your latest images

[nigea99]

hi @Candplum the image is now showing :

The setting as show should allow sound from your TV to be played via your sound system but would only be in stereo, 

if you select the Digital Audio Out - do you get aanother option which may be bitstream or something similar ? 

If you can select bitstream then when you should get surround sound via your blu ray audio system when using apps . 

[nigea99]

@Candplum did you reconnect the optical cable from SKY Q to   your blu ray sound system and are getting sound via it ?

[Candplum]

Yes if I disconnect the optical the sound goes

[simon194]

---

@Candplum wrote:

Yes if I disconnect the optical the sound goes

---

On your Panasonic make sure HDMI control (I think it's called Viera-link) is also swiched on then you should get sound. ARC connections require both devices to have CEC (HDMI control) on for it to work correctly.

[Candplum]

Hi

how do I turn that on please I am a complete techno novice 

[Candplum]

I'm not getting any sound from the apps on my tv ie YouTube

[nigea99]

hi @Candplum 

Can you confirm that your blu ray sound system is plugged into HDMI port 3 that supports ARC

Unfortunately the only manual I can find for your blu ray sound system is a mini get you started guide so I have no idea what settings you can make on it

Look at what settings you have on it and if necessary post images here for us e to guide.

I have found your manual

Are your TV settings still the same as you posted i.e. Speakers - Audio System & Digital Audio Out PCM ?

What is your current setting on your TV for  Home Theatre control   & what are all the options (is it just on & off ?)

Can you also confirm how you select the different sources on your blu ray sound system ?

 Can you confirm you select ARC on your blu ray sound system  when trying to listen to your TV 

BTW according to your manual the HDMI CEC control is set to on so you shouldn't need to worry over that

[Candplum]

These are the settings on blue ray player

[nigea99]

Thanks @Candplum they seem OK

As I mentioned I have now managed to find your blu-ray manual online

Hopefully you will have seen my previous post re checking your TV settings and confirmation that the HDMI is in the correct socket (HDMI 3) on your TV