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Discussion topic: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

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This message was authored by Candplum This message was authored by: Candplum

Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Not sure how to connect the different hdmi cables to what

 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@Candplum not a lot to go on but if your surround system has a HDMI socket try to connect it to the HDMI on your TV marked as ARC or eARC. The Q box connects to any other HDMI - you will need to set the TV to output sound over the Audio Return Channel which what ARC stands for.

 

If you postvsome details of the sound system like make and model and ideally a picture of its connections members maybe able to give better advice.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@Candplum 

 

Many such systems, which are now essentially obsolete, used SCART as well as (or instead of) HDMI which does complicate things now TVs don't have that 45-year-old connection any more.  As @Chrisee indicates, it would be useful for us to know the make and model number: sometimes there are workarounds using RCA-audio links.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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Candplum
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This message was authored by Candplum This message was authored by: Candplum

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Thanks for your help

so I have a Sony Bravia smart tv

panasonic blue-ray surround sound sound system (SA-BTT405)7A1D85ED-F170-410D-949A-4A555030F247.jpegE2125339-1966-4256-9010-4408E7BE2511.jpeg

sky Q

This message was authored by nigea99 This message was authored by: nigea99

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

hi @Candplum hopefully your Bravia TV supports ARC but it is difficult to tell from the images. 

 

Your bluray player surround system does fortunately support ARC

 

Can you tell us the model of your Bravia so we can look up the specs & connections.

 

If your TV does support ARC you need to connect SKY direct to your TV but NOT the ARC connection. 

If it is a new Smart TV then it is very likely to support ARC - unfortunately I can't tell from the image as I say

 

the ARC connection on your TV should be connected to the HDMI on your Blu-ray player.

 

Can I ask what is connected to the optical input on your blu-ray player ?

 

EDIT : SKY hdmi should not be connected to the hdmi on your blu-ray player 

 

This message was authored by bob1234 This message was authored by: bob1234

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@Candplum Looks like mine if it is the ARC one is HDMI 3 (but there should be a photo of the layout in the instruction book)

Candplum
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This message was authored by Candplum This message was authored by: Candplum

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Hi

so it's a Bravia 4K ur3

the optical cable is connected to the sky q and blue ray surround sound

the hdmi from sky q box is connected to hdmi on the tv

and I've put the hdmi from blue ray into hdmi on tv

 

Im in such a pickle because I think I mistakenly threw out the manual with the tv box😢

This message was authored by GD1 This message was authored by: GD1

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@Candplum  You should be able to find the manual online,use google.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by nigea99 This message was authored by: nigea99

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

hi @Candplum using the optical should be fine

 

From what I can tell your blu-ray / sound system should support Dolby Digital so, on SKY goto :

 

Home - Settings - Setup - Audio Visual 

Then 

Set Digital audio output optical to Dolby Digital

 

Then select that input on your Panasonic & see if you get any sound

(The instructions for your Panasonic seem rather basic so not sure how you select the optical input)

 

 

Candplum
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This message was authored by Candplum This message was authored by: Candplum

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Better pictures of the back of tv

81DBD0AC-2CC4-461D-A6FC-4281082ED99C.jpegDB2F57B8-E02E-48F0-8FC4-6BA4FA2D450B.jpeg

Candplum
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This message was authored by Candplum This message was authored by: Candplum

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

image.jpg

This message was authored by nigea99 This message was authored by: nigea99

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@Candplum it would help us if you can tell the specific model number of your TV

 

As you have a SMart TV then you can probably get good quality sound from your blu ray / sound system from any apps you use on your TV

Candplum
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This message was authored by Candplum This message was authored by: Candplum

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

It's a Sony kd-43XH8096

This message was authored by bob1234 This message was authored by: bob1234

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more

@CandplumYes the ARC one is HDMI 3

This message was authored by nigea99 This message was authored by: nigea99

Re: Bought a new smart tv now I can’t get my dvd surround system to play cd,s to work with sky q

Posted by a Superuser, not a Sky employee. Find out more


Thanks - According to the manual the ARC HDMI input is HDM3 as  @bob1234 mentioned

 

So connect the HDMI from your Bluray Sound system to HDMI 3 on your TV

 

It may take me a little time to see I can advise any settings on your TV to get the most from it

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