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This message was authored by: Mitchyp2002

Message posted on ‎22 May 2021 03:39 PM

Bill issue

Help 

I need to discuss my bill and can't get past the automated payment line 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎22 May 2021 03:42 PM

Re: Bill issue

Posted by a Superuser, not a Sky employee. Find out more

If you're being diverted to the payment line, it's because your bill is overdue. You could try calling from a number not associated with your Sky account,  or prefixing Sky's number with 141 to hide your caller id.

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Avatar for TechmanagerMal
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This message was authored by: TechmanagerMal

Message posted on ‎22 May 2021 06:59 PM

Re: Bill issue

@Mitchyp2002 wrote:

Help 

I need to discuss my bill and can't get past the automated payment line 

  • The best course of action is to pay the bill in full and reinstate a continuous payment method and then when your services are restored call Sky to resolve it all.
Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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