This discussion topic is read only Discussion topic: Extra charges

This message was authored by: MariaCol · ‎22 May 2021

Our next bill due beginning of June has extra charges of £63.50 with no explanation as all previous bills have been paid in full. How do I find out where these charges have come from as they are not answering the phone?

This message was authored by: SKY1992bf · ‎22 May 2021

@MariaCol The extra charges should be in blue if they are clicking on it should reveal a breakdown of what they are

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: MariaCol · ‎22 May 2021

It says it's a debit adjustment from April but the bill was paid as have all bills.

This message was authored by: SKY1992bf · ‎22 May 2021

@MariaCol as this is a customer helps customer forum we can't see your bill so you will need to phone sky directly if you wish to seek future clarification

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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