BST TIME CHANGE PLEASE READ!!!

[casjen1]

That covid gets everywhere!!

Have your boxes had their 2nd jab yet or maybe time for a booster....

[SkyP123]

So basically Sky someone in your IT team forgot to schedule a software update when the clocks changed.  Where is the communication updates to customers about the resolution of this fault?  Paying customers have wasted time trying to fix this fault themselves and been inconvenienced.

If this had been a Bank or the government that had done this then the  story would have been covered 24x7 on Sky News until fixed! (Sarcastic LOL). 

[Steve+Erasmus]

It's quite obvious that many people come onto this 'help' forum and post without reading any of the other posts or replies!!😆

[rscott]

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@SkyP123 wrote:

So basically Sky someone in your IT team forgot to schedule a software update when the clocks changed.  Where is the communication updates to customers about the resolution of this fault?  Paying customers have wasted time trying to fix this fault themselves and been inconvenienced.

If this had been a Bank or the government that had done this then the  story would have been covered 24x7 on Sky News until fixed! (Sarcastic LOL). 

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It's been published on their status page since 08:30 yesterday and was updated later in the day to give a timeline for fixing it.

The link to the status page and the details on it have been posted on this thread multiple times too.

Oh and there's not normally any need to schedule a software update on boxes to change the time each time the clocks change - that's how all Sky boxes except the DRX-890/DRX-895 correctly changed. It's a bug in the firmware on those boxes, a fix for which is currently being tested to make sure it doesn't break anything else, then it'll be deployed to customers.

[Mandy6789]

Is there any updates on sky box time change. My box is still showing an hour ahead. This is most frustrating and very confusing

[StephenSky]

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@Mandy6789 wrote:

Is there any updates on sky box time change. My box is still showing an hour ahead. This is most frustrating and very confusing

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No Mandy, no updates whatsoever, unless of course you can actually be bothered to pick any page of this thread at random here and read it! 😂 Of course, that would mean you actually doing something...

[Leighton1903]

So much for Sky advertising up to date technology for Sky Q and Sky glass when they leave loyal customers of over 22 years with oldSky HD + boxes with wrong time after the clocks went back.They can't fix it for another 3day

Seems to me Sky has gone back in time to previous dismal service levels.

My contract ends n 3months and will cancel my subscription for ever shame on you Sky

[anniversaryt]

On Saturday midnight the clocks went back an hour .but the clocks on sky tv has not updated, only on sky sports ,it is very confusing please can you advise

[Simon+W67]

It's now 09.45 Monday 1/11 and my sky + is still one hour ahead. Had to reboot the system this morning as not receiving signal. Now playing but time still incorrect

[Wayne+Mahy]

This is so annoying, my mum has tried to record some of her programs she can't set the time  because it's wrong on the Sky Box, she pays all that money for Sky and the prices keep gong up, this is something that should have happened automatically it's 2021!

[Tut+tut]

I can't get advice anywhere.    Yest when the clicks were altered by 1 hour my tv guide shows the old times.    It's gonna cause probs like the attached pic.   Everything's been moved on by an hour.  How in earth do I alter this or even get live chat option.     I've tried the usual unplugging and rebooting etc      thank you

 

[StephenSky]

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@Wayne+Mahy wrote:

This is so annoying, my mum has tried to record some of her programs she can't set the time  because it's wrong on the Sky Box, she pays all that money for Sky and the prices keep gong up, this is something that should have happened automatically it's 2021!

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Ppssttt... tell your mum she doesn't need to set the 'time'!! She needs to highlight the show she wants, and hit the record button. It will all work OK, it's the clock that is dispalying incorrectly, it is fully operational otherwise...

[Hashmad]

I did the same but no luck. I guess there's nothing we can do. Will have to wait for sky to correct it. 

[Wayne+Mahy]

She tried to do this and ended up getting half of one program and half of the following program??? 

[Notnil]

They are saying 4th nov it should be fixed! It's a joke I've had sky for 30 plus years and this is a first, wonder what the excuse will be, something like the only technician that does this is self isolating!! We are in the matrix!!!