Agreed payment plan

[Debbie+S]

How do u actually speak to a human at sky? I have an agreed payment plan, I arranged 2 weeks ago. Now they have restricted my services, sky promised they wouldn't . Before they will accept any call from me I have to pay the full amount I agreed to pay on the 16th 

[Daniel0210]

@Debbie+S Normally once services are restricted you can't talk to Sky until you've paid in full. You could try ringing them from a phone not connected to your account or dial 141 before the number. 

[SKY1992bf]

@Debbie+S  I don't know what's happened here but it's already been confirmed by a Sky employee on another thread that sky don't offer payment plans as a way of payment 

so I'm afraid all you can do unless you can get through via a number not linked to your account is to either pay in full or all bar £25 (the £25 will carry over to next months ) and setup a new continuous payment method before services are restored 

[caesarome]

As stated above you are going to have to pay what you owe in full before you can talk to Sky regardless of what you were told. Once you have done this and set up a direct debit and when the payment has cleared will you be able to speak to them.

[Mark39]

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@Debbie+S wrote:

Now they have restricted my services, sky promised they wouldn't . 

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It's an automated process, I'm afraid. I'm not even sure that the call centre advisers can intervene and prevent it happening.

[Debbie+S]

Thank you , it seems that way. What a **** company lol 

[daveNOS]

@Debbie+S Im not sure how you would come to the conclussion Sky are a **** company, you owe them money and they have every right to stop you accessing their services until you pay what you owe, the same would happen with virtually every other provider.

[Debbie+S]

You have no idea of my situation, ok . I verbally made an agreement with a manager at Sky. They have broken the agreement. Not that hard to understand.

[Debbie+S]

• Thank you 

[Daniel0210]

@Debbie+S I don't think we can offer you any further advice. 

[TechmanagerMal · Accepted solution]

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@Debbie+S wrote:

You have no idea of my situation, ok . I verbally made an agreement with a manager at Sky. They have broken the agreement. Not that hard to understand.

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• I would contact Sky and ask them to listen to the call to check the agreement you made.