Re: switching to sky

Ranj10 · ‎24 Apr 2025

sky have not informed my current provider Virgin Media of the switchover. Virgin Media have informed that sky must contact them.

GD1 · ‎24 Apr 2025

@Ranj10 Sky can only switch your broadband using the One Touch Switch, when you ordered with Sky did you tell them who you were transferring from? If so it's unlikely they would not have used OTS.

However it should be noted any TV service you have with VM isn't part of that and you woukld need to cancel that part yourself with them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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caesarome · ‎24 Apr 2025

@Ranj10

Is this for Broadband only or also TV and have you placed your order with Sky and have been given an activation date ?

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PandJ2020 · ‎24 Apr 2025

They can only do that for broadband and not TV services...

If it's broadband you'll have to call Sky to see why it hasn't been done.

I am just another Sky customer and my views are my own even if you don't like the answers