still no refund

[21Compton]

Its now 10 weeks since sky was cancelled and I was promised a refund. It sits in my account saying no service and that I do not have an active subscription. How can it take this long to get a refund?

[Mark39]

By all means contact Sky to request a manual refund. That should take around 5 days.

You may be able to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Other contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295