Moving home

[Zuva1]

Trying to book a house move online but no luck 

[Daniel0210]

@Zuva1 

I have seen a couple of posts in the last day or two reporting similar. You don't say what problem you're having but if it continues you'll need to contact Sky and see if an agent and guide you through the process.

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either your Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Daniel0210]

@Zuva1 

Are you still having a problem with this? I have brought it to the attention of staff on here via a closed forum. They are asking:~ 

• are you seeing any error code or message?

• at what point of the process are you encountering a problem - please describe what happens.