moving home but not yet found a new home to move to I want to pause my sky contract until I have a n

[cass123]

I am completing on my house on 5 th September but have not found another property to move into although I am busy looking.

I wish to pause my Sky contract for phone/TV/broadband until I find and move into a new property which could be a matter of months.

I have been told this is not possible to do. I cannot believe this. Also there is absolutely no one to talk to as the chat bot doesn't understand the problem and it requires the help of a real human being. I can't be the only person this has happened to in this day and age. I did get through to someone called Sean in customer services but was cut off after a couple of minutes. Why??  I am very upset at Sky's inflexibility and now don't know what to do next. I cannot pay my monthly Sky bill if I am not using it just because I cannot find a new property to move into immediately and Sky don't appear to want to address this issue. Any suggestions?

[GD1]

@cass123  Sky don't allow pausing of an account as you've already been told, so you will have to believe it, your option will be to cancel if your outside a minimum term.

[Daniel0210]

@cass123 

Unfortunately there is no issue for Sky to address. You have two options

• continue to pay your subscription for the months before getting new accommodation or
• cancel your subscription (only if you're not in a discounted minimum term deal) giving 31 days notice, returning all loaned equipment (packaging is sent to the address where the subscription was active) to Sky and then re-subscribing when you're in your new dwelling (but you won't be classed as a new customer).