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Discussion topic: returned q box & Modem

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This message was authored by WendyB6 This message was authored by: WendyB6

returned q box & Modem

I have returned the Q Box and internet modem - I have proof of postage.  I have recieved a text this morning saying return now otherwise you may be charged? I am not happy about this at all, as it was early last week I returned it and you should have recieved by now 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: returned q box & Modem

Posted by a Superuser, not a Sky employee. Find out more

Sadly this does happen but if you would like we can get Sky's messaging team to contact you about this because as you have proof they should be able to correct this for you so would you like to be contacted by them ?

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: returned q box & Modem

Posted by a Superuser, not a Sky employee. Find out more

Sadly this does happen but if you would like we can get Sky's messaging team to contact you about this because as you have proof they should be able to correct this for you so would you like to be contacted by them ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: returned q box & Modem

Posted by a Superuser, not a Sky employee. Find out more

@WendyB6 wrote:

it was early last week I returned it and you should have recieved by now 


@WendyB6 
Before Christmas returns were taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in then updating Sky that equipment has been received. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
WendyB6
Topic Author
This message was authored by WendyB6 This message was authored by: WendyB6

Re: returned q box & Modem

yes please ask them to contact me 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: returned q box & Modem

Posted by a Superuser, not a Sky employee. Find out more

@WendyB6 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: returned q box & Modem

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @WendyB6.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: returned q box & Modem

Posted by a Sky employee

We are still looking to help you @WendyB6 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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