returned q box & Modem

[WendyB6]

I have returned the Q Box and internet modem - I have proof of postage.  I have recieved a text this morning saying return now otherwise you may be charged? I am not happy about this at all, as it was early last week I returned it and you should have recieved by now 

[caesarome · Accepted solution]

Sadly this does happen but if you would like we can get Sky's messaging team to contact you about this because as you have proof they should be able to correct this for you so would you like to be contacted by them ?

[Daniel0210]

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@WendyB6 wrote:

it was early last week I returned it and you should have recieved by now 

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@WendyB6 
Before Christmas returns were taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in then updating Sky that equipment has been received. 

[WendyB6]

yes please ask them to contact me 

[Daniel0210]

@WendyB6 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @WendyB6.

[Lisa-P1987]

We are still looking to help you @WendyB6 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks