renew credit card

[hamlins]

My credit card has changed and l'm trying to submit new card details since last week but constantly keep getting the message 'sorry something went wrong ,try again later'. I have direct debit in place but the system is not allowing me to update my card details. Why?

[Mark39]

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@hamlins wrote:

My credit card has changed and l'm trying to submit new card details since last week but constantly keep getting the message 'sorry something went wrong ,try again later'. I have direct debit in place but the system is not allowing me to update my card details. Why?

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As you have a direct debit in place, your card details aren't needed. Direct debit payments are made directly from your bank account.

[hamlins]

Unfortunately what l meant was Sky automatically charges my monthly bill to my credit card and not through my

bank account. 

[caesarome · Accepted solution]

As the payments are taken directly from your card each month and as you can not change it yourself then all you can do is to call Sky to ask them to do this for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

[hamlins]

Thank you. I'll follow it through.