non return of eguipmemt

[Callawassie]

I am in USA until 5th April when I want to resurrect my equipment .Sky are charging me for non return but I advised them I would be on holiday until April .How can I get a refund ?

[TimmyBGood]

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@Callawassie wrote:

How can I get a refund ?

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I suspect there's no chance of doing so unless subscription is renewed or the equipment is returned.  As it is you have no right to still be in posession of it, and Sky can legitimately charge you the non-return fee.

[Mark39]

@Callawassie the charge will be refunded when Sky receive the equipment back from you. Applying the charge to your account is an automated process.

[Callawassie]

No intention of returning as want to resurrect all programmes on our return we have been away for 3months and customers of Sky for 22years.One cannot e-mail them and phoning is rubbish from USA 

[TimmyBGood]

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@Callawassie wrote:

 we have been away for 3months and customers of Sky for 22years.

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But presumably you cancelled Sky service(s) before you left, which negates 22 years of subscription and triggers the automated returns process with its associated non-return fee(s).  Unfortunately, intending to take up a new subscription on arrival back home doesn't do anything to stop that, and I suspect there's nothing a call centre operative can do to intervene because Sky doesn't offer a facility to 'pause' either television or broadband.