moving home but dont need sky anymore

[Palsingh]

selling our home, will not need sky any more.

[SKY1992bf]

@Palsingh 

Your not emailing sky by posting here if you want to cancel sky services see below 

Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraidif you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)https://www.sky.com/help/articles/cancel-sky-tv#M1014Note that if your within a minimum term (most Sky contracts have a minimum term of 18/24 months) for the service you wish to cancel you may not be able toAlso note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadbandAdditional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should helphttps://www.sky.com/help/articles/cancel-sky-broadband#M1014If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalfIf in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an optionfor reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky accountapparently best times to call are first thing in the morning 7am or last thing at night 9pm

[caesarome]

@Palsingh 

When you do cancel you will need to return the equipment you have.

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.