Discussion topic: how to change direct debt details

This message was authored by: Sarbast · ‎15 Feb 2023

I am trying to change Direct Debt payment details. the website dosn't allow me

This message was authored by: SKY1992bf · ‎15 Feb 2023

@Sarbast Follow the instructions on the link below, note if your a new customer you won't be able to change until your account has completed two full billing cycles

https://www.sky.com/help/articles/change-payment-method-or-date

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Tom-W19 · ‎15 Feb 2023

Hi Sarbast

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

This message was authored by: Lisa-P1987 · ‎17 Feb 2023

Update – We are still looking to help you Sarbast. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: how to change direct debt details

how to change direct debt details

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