Discussion topic: dont understand

This message was authored by: Liamjohnk · ‎01 Sep 2023

i go online to have a look at upgrading my device but it says my account is restricted so i go to pay bill and it says i owe £0.00 i havent been with sky tv/broad band for a whil;e so i know im out of contract with them but i still have sky mobile and the payments are correct i really dont understand how am i supposed to upgrade anything its useless and very tempted to move my mobile provider also

This message was authored by: caesarome · ‎01 Sep 2023

@Liamjohnk

We can get you some help via Sky's Messaging team regarding this, if you do they will contact you via here and then you have 48 hours to respond as it isn't a live chat.

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This message was authored by: Ali9972 · ‎24 Nov 2024

I'm the exact same as you . Did you get it resolved

This message was authored by: Lisa-P1987 · ‎24 Nov 2024

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: dont understand

dont understand

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