dont understand

[Liamjohnk]

i go online to have a look at upgrading my device but it says my account is restricted so i go to pay bill and it says i owe £0.00 i havent been with sky tv/broad band for a whil;e so i know im out of contract with them but i still have sky mobile and the payments are correct i really dont understand how am i supposed to upgrade anything its useless and very tempted to move my mobile provider also

[caesarome]

@Liamjohnk 

We can get you some help via Sky's Messaging team regarding this, if you do they will contact you via here and then you have 48 hours to respond as it isn't a live chat.

[Ali9972]

I'm the exact same as you . Did you get it resolved 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.