0

Discussion topic: changing a direct debit date

Reply
This message was authored by Yaz777 This message was authored by: Yaz777

changing a direct debit date

One missed payment, late by just 14 days, after being a customer for over 30 years, has resulted in a report to the credit referencing agencies and tarnished my credit file. I could understand if it were for a large amount or if I had left it for over a month. It was the Easter bank holiday, and I was in the midst of reorganizing all my direct debits leaving at the end of the month.

 

I've attempted to reach out by phone and in writing, asking for the issue to be resolved as a gesture of goodwill, but there's been no response at all. I'm utterly dismayed and deeply distressed by the entire situation, especially during such a critical time of refinancing.