0
Discussion topic: changing a direct debit date
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
changing a direct debit date
27 Jun 2024 06:02 PM
One missed payment, late by just 14 days, after being a customer for over 30 years, has resulted in a report to the credit referencing agencies and tarnished my credit file. I could understand if it were for a large amount or if I had left it for over a month. It was the Easter bank holiday, and I was in the midst of reorganizing all my direct debits leaving at the end of the month.
I've attempted to reach out by phone and in writing, asking for the issue to be resolved as a gesture of goodwill, but there's been no response at all. I'm utterly dismayed and deeply distressed by the entire situation, especially during such a critical time of refinancing.