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Discussion topic: cannot sign into sky.com using chrome or edge

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This message was authored by: llewitha

cannot sign into sky.com using chrome or edge

Chrome or edge will not let me sign into sky.com but Brave works. Anyone got any ideas?

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This message was authored by: martswain

Re: cannot sign into sky.com using chrome or edge

Happens to me occasionally.

Clearing all cookies works every time.

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This message was authored by: llewitha

Re: cannot sign into sky.com using chrome or edge

Thanks for responding. That was the first thing I tried. But it still doesn't work. 

All I get is the Aw snap symbol. 

I also have Brave and that works just fine. 

So, it's not urgent as I can use Brave to log in but I would like to get to the bottom of this. 

This message was authored by: caesarome

Re: cannot sign into sky.com using chrome or edge

Posted by a Superuser, not a Sky employee. Find out more

As well as clearing your cookies have you tried clearing the cache as well ?

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This message was authored by: llewitha

Re: cannot sign into sky.com using chrome or edge

Yes I have, I cleared everything. It's weird because it's Chrome and Edge but Brave is fine. 

I think I'll reinstall Chrome and try again to see what happens.

Thanks for responding. 

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This message was authored by: llewitha

Re: cannot sign into sky.com using chrome or edge

Just to let you know that it is now working in Chrome.

I searched through settings and saw an option to reset to original settings. I chose to give it a go and it seems to have worked.

Thanks for your help with this guys.

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