Discussion topic: cancel subscription

This message was authored by: Rosstwe · ‎22 Oct 2022

How do you cancel your subscription completely? I have a couple of packages that are in contract until the 28th but when the 28th arrives I will be cancelling my subscription. How do you do this, please?

This message was authored by: GD1 · ‎22 Oct 2022

@Rosstwe You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

View this Answer within the discussion

This message was authored by: GD1 · ‎22 Oct 2022

@Rosstwe You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: Daniel0210 · ‎22 Oct 2022

@Rosstwe

In addition if you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: Kwaze · ‎22 Nov 2022

Hi there,

Did you ever find out how to cancel your subscription?

This message was authored by: Daniel0210 · ‎22 Nov 2022

@Kwaze wrote:

Hi there,

Did you ever find out how to cancel your subscription?

@Kwaze

The answer has already been provided above.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: PandJ2020 · ‎22 Nov 2022

@Kwaze the answer is in this thread

I am just another Sky customer and my views are my own

This message was authored by: Kwaze · ‎22 Nov 2022

Thanks all for the info. Not sure how I missed it Doh! I'll give them a shout tomorrow.

This message was authored by: SKY1992bf · ‎22 Nov 2022

@Daniel0210 wrote:
@Kwaze wrote:
Hi there,
Did you ever find out how to cancel your subscription?
@Kwaze
The answer has already been provided above.

Which has now been accordingly marked as the answer

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you’ll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: Louise1315 · ‎30 Jan 2023

I would like to cancel my sky package. I've been trying to build up the courage to call but I suffer with mental health and I'm no good at talking on the phone. I was meant to cancel my bt sport but I did try to call but the call times were to long. And now I can't afford my bill so I need to cancel

This message was authored by: caesarome · ‎30 Jan 2023

There are a few ways to contact Sky about this including using a messaging service as you can see via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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