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Discussion topic: cancel subscription

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This message was authored by Rosstwe This message was authored by: Rosstwe

cancel subscription

How do you cancel your subscription completely? I have a couple of packages that are in contract until the 28th but when the 28th arrives I will be cancelling my subscription. How do you do this, please? 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Rosstwe   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Rosstwe   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Rosstwe 

In addition if you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Kwaze This message was authored by: Kwaze

Re: cancel subscription

Hi there,

Did you ever find out how to cancel your subscription?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Kwaze wrote:

Hi there,

Did you ever find out how to cancel your subscription?


@Kwaze 

The answer has already been provided above. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Kwaze the answer is in this thread

I am just another Sky customer and my views are my own
This message was authored by Kwaze This message was authored by: Kwaze

Re: cancel subscription

Thanks all for the info. Not sure how I missed it Doh! I'll give them a shout tomorrow.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Kwaze wrote:

Hi there,

Did you ever find out how to cancel your subscription?


@Kwaze 

The answer has already been provided above. 


Which has now been accordingly marked as the answer 


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Please note: I only provide help on the main forums and not via PM
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This message was authored by Louise1315 This message was authored by: Louise1315

Cancel subscription

I would like to cancel my sky package. I've been trying to build up the courage to call but I suffer with mental health and I'm no good at talking on the phone. I was meant to cancel my bt sport but I did try to call but the call times were to long. And now I can't afford my bill so I need to cancel 

This message was authored by caesarome This message was authored by: caesarome

Re: Cancel subscription

Posted by a Superuser, not a Sky employee. Find out more

There are a few ways to contact Sky about this including using a messaging service as you can see via the Yes button at the bottom of this page:

 

https://www.sky.com/help/articles/cancel-sky-tv


So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.

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