account suspended

[da+silva+20]

Hi my account has been suspended until payments are received. I have paid off all the payments and have proof to show it but it is staying the same thing. what shall i do. 

[SKY1992bf]

@da+silva+20   Have you also setup a new continuous payment method 

[da+silva+20]

hi no i havent due to the company saying once i had paid the amount off it would be cancelled for the wifi as i have a phone bill with them and the direct debit is set up there 

[Daniel0210]

@da+silva+20 

Payments aren't actioned on a weekend so if you've paid today it may be at least Monday before the funds clear into Skys account. 

[caesarome]

You will need to setup a payment method before you do anything else I'm afraid and that includes phoning Sky and talking to them,

[da+silva+20]

hi i've paid it all off before today it has been saying this for a good month and i've paid evrything off now 

[Daniel0210]

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@da+silva+20 wrote:

all the payments 

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@da+silva+20 

I've just spotted you've said all the payments. How many months were you behind? 

[da+silva+20]

i was behind but i'm not no more and i had spoken to a sky representative on the phone when i was behind on payments. they said to me once i've paid it off the account would be cancelled for wifi. which i do think has been cencelled due to no added payments been added because it shows i have nothing to pay. i've attached an image if that would help. 

[caesarome]

What does the future bill show ?

[da+silva+20]

the future bill shows £0 on it 

[caesarome]

Then your broadband has been cancelled by the looks of it.