0

Discussion topic: WiFi turned of

Reply
This message was authored by Loisberry This message was authored by: Loisberry

WiFi turned of

Hi what it is my WiFi has been cut of because I haven’t paid it,  I’m self employed I need WiFi to work my job is there any way my internet could be turned back on and the 9th of next month I’ll pay the full bill amount due sorry i missed the payments I had a change of circumstances the past 2 months with my daughter this is why I’ve missed payments  but from next month I’ll be back to normal I don’t miss payments I always pay on time.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: WiFi turned of

Posted by a Superuser, not a Sky employee. Find out more

@Loisberry 
If your Sky services have been restricted any calls to Sky will just prompt you to pay. Restrictions are normally only due to a missed payment. Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: WiFi turned of

Posted by a Superuser, not a Sky employee. Find out more

@Loisberry wrote:

Hi what it is my WiFi has been cut of because I haven’t paid it,  I’m self employed I need WiFi to work my job is there any way my internet could be turned back 


It doesn't work like that I'm afraid as Sky will not restore a service when there is outstanding bill or bills on the account and if it has not been paid for 2 months you are getting close to the point when Sky can cancel an account (56 days) so you will need to pay what you owe as soon as you can and then setup a monthly payment method.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion