Sky won’t apply my payment holiday.

[cammildenhall]

I've been having finacial difficulty and i'm with a debt charity for help.  I called sky a week ago and asked for a payment holiday. They said they couldn't see the button and couldn't apply it for some reason. This issue was raised with the back office. I called up 2 days ago and they said the issue was resolved which it wasn't as the next guy couldn't sort it. He then raised  the issue with the back office again. Since then i've had no contact again. So i called up once again and the issue is still ongoing. It feels as if sky don't want to give me the holiday. My payment will be due on the 1st and i can't afford to pay it. 

What can i do?! 

[Daniel0210]

@cammildenhall 

I presume you were applying in respect of Sky Glass, Sky Live or mobile? As customers here all we can suggest is periodically check back with Sky.

https://www.sky.com/help/articles/sky-payment-holiday

[cammildenhall]

No it's for device plans. They are just as confused as me as to why i cannot get the payment holiday. But they keep saying they will resolve the issue and i've had nothing back.  

[Daniel0210]

---

@cammildenhall wrote:

No it's for device plans. 

---

@cammildenhall 

Payment holidays apply to the credit agreement repayments only. Any monthly mobile plan or TV subscription charges will carry on like normal and will still need to be paid each month.

[cammildenhall]

Yes i know this information. Any accessories and plans cannot be applied for payment holiday but my device plans can. 

[cammildenhall]

My device plans are on credit agreements. Sky themselves have said that i am accepted for a payment holiday but they do not understand the reasoning as to why they can't apply it. It won't work on there end for some reason. They said the button which is usually on there screen isn't showing up for some odd reason. They raised it with the back office but each time i hear nothing back and have to phone up. 

[caesarome]

---

@cammildenhall wrote:

My device plans are on credit agreements.

---

The issue here appears to be there is a fault so Sky can not apply it so you will either have to keep calling or perhaps register a complaint:

https://www.sky.com/help/complaints