WiFi turned of

[Loisberry]

Hi what it is my WiFi has been cut of because I haven’t paid it,  I’m self employed I need WiFi to work my job is there any way my internet could be turned back on and the 9th of next month I’ll pay the full bill amount due sorry i missed the payments I had a change of circumstances the past 2 months with my daughter this is why I’ve missed payments  but from next month I’ll be back to normal I don’t miss payments I always pay on time.

[Daniel0210]

@Loisberry 
If your Sky services have been restricted any calls to Sky will just prompt you to pay. Restrictions are normally only due to a missed payment. Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[caesarome]

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@Loisberry wrote:

Hi what it is my WiFi has been cut of because I haven’t paid it,  I’m self employed I need WiFi to work my job is there any way my internet could be turned back 

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It doesn't work like that I'm afraid as Sky will not restore a service when there is outstanding bill or bills on the account and if it has not been paid for 2 months you are getting close to the point when Sky can cancel an account (56 days) so you will need to pay what you owe as soon as you can and then setup a monthly payment method.