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Discussion topic: I contact sky to deal with issues but within 2 days get scam calls

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This message was authored by: john+cu

I contact sky to deal with issues but within 2 days get scam calls

When I have an issue with sky I call and the issue is dealt with. Great .

but within 2 days I get calls from "sky" offering huge discounts on my bill 

this is obviously a scam but it would appear to me that a sky employee is passing on information ie my phone number for use in scam calls .. I suppose if you are going to have call centres in far away lands you will get this .. anyone else getting this and what is sky doing about internal security of protecting our data

 

 

 

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This message was authored by: PandJ2020

Re: I contact sky to deal with issues but within 2 days get scam calls

Posted by a Superuser, not a Sky employee. Find out more

@john+cu wrote:

but it would appear to me that a sky employee is passing on information ie my phone number for use in scam calls 

 


It's more likely the scammers are simply sequential dialling.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: I contact sky to deal with issues but within 2 days get scam calls

Posted by a Superuser, not a Sky employee. Find out more

@john+cu 

Have you rung Sky and clarified it wasn't them? These are most likely random scammers chancing their luck by calling multiple numbers until one is answered. 


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: john+cu

Re: I contact sky to deal with issues but within 2 days get scam calls

No I did not phone sky it's hard enough getting to speak someone when you have a problem let alone getting scam calls

 

This message was authored by: Daniel0210

Re: I contact sky to deal with issues but within 2 days get scam calls

Posted by a Superuser, not a Sky employee. Find out more

@john+cu 

Unfortunately there isn't anything Sky can do to prevent these types of calls. The advice normally given is if the customer isn't convinced the call is genuinely from Sky to hang up and call Sky by the genuine numbers provided here


Free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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