Why am I being billed for Netflix when it was free on my packsge

[Entwistle]

I have been sent details that I will be billed for Netflix when it says on my package it is free?!? Why can't I talk to a person to clarify this? What is Sky's telephone number for  customer service 

[Mark39]

Have you correctly linked,your Netflix and Sky accounts?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[MightyQuinn]

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@Entwistle wrote:

What is Sky's telephone number for  customer service 

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Hi @Entwistle   If only Sky made it that easy, telephone numbers are blocked in this community.

[twilight+princess]

Are you sure it wasn't free for so many months which has now expired?
Last offer I had was for 4 months & current is for 2 months free. I had to call to cancel & even then they wanted details of why I was cancelling.