Complaint against sky

[Jec1968]

I am in a battle against Sky as for nearly 6 weeks my account has been red flagged for fraud with no experience explanation. 

no answer to messages, no reply to phone calls and issue escalated 4 times by Sky customer advisor. 

been loyal customer for 23 years and that counts for nothing. 

I want to leave Sky and they won't let me do that even 

[PandJ2020]

Have you logged a complaint?

[GD1]

@Jec1968  The correct way to log a complaint is detailed here https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@Jec1968 

You can't complain via the forum. See this link 

https://www.sky.com/help/articles/how-to-make-a-complaint 

[Jec1968]

Thanks for answer. 

yes twice with the promised and  never to happen call back within 24hrs 

[Daniel0210]

@Jec1968 

You should get an acknowledgment of the complaint, but Sky then have 8 weeks to try to resolve it.

[Jec1968]

I've had the acknowledgment email. Ok thanks