Cancelled broadband and awaiting refund

[Matthewryan28]

I changed broadband supplier back in July and my account has been showing a credit since then. I have not cancelled my direct debit and would like to get this amount refunded.

[Daniel0210]

@Matthewryan28 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund it in 3-5 WORKING days.