Vue cinema tickets not showing on mysky

[Saroj2]

Vue cinema tickets not showing mysky

[caesarome]

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@SS1709 wrote:

How can I get codes for today?

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@SS1709 

You could email the ticketing team about this - support @ skyticketit.com (no spaces)

[Daniel0210]

@Saroj2 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[home1979]

Same issue, promised my daughter we'd go this afternoon but offer has gone? If Sky aren't honouring their deal why am I paying for the movies????

[Annebedd]

I have gone on my app and can't see a link for my free cinema tickets, I have re installed and they are still not there. thanks

[MickMaster]

This solution did not work for me.

The app is behaving like I need to upgrade to Sky TV + Cinema to claim the tickets. I already have Sky TV+Cinema.

No sections of the app have the tile to claim the free cinema tickets, I have reinstalled the app several times.

[Yorkie1208]

Same here! It's rather frustrating. Can't seem to find a phone number to call Sky on either!

[LaineyRus]

On to sky now they know the issue.  Said to keep trying throughout day - not great when last day to claim tickets 

[Yorkie1208]

Do you have a phone number ?

[Morrie1]

I have the full sky cinema package but no free vue cinema tixkets option to click on on my app i havvebt wven got the option for the june month tickets as still in june ? 

[caesarome]

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@MickMaster wrote:

This solution did not work for me.

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@MickMaster 

That is because where you had posted this was in an old topic which is no longer relevant, this is a new issue that you can report to Sky via this email address - support @ skyticketit.com (no spaces)

[Shaz15]

Hi. The sky cinema tile on vip is not available and we are about to go to cinema and today is the last day??? 

[Sklg]

I emailed them early this morning and haven't heard back from them. Still not working and not in the app. 
thank you though 

[caesarome]

@Shaz15 @Sklg 

Send an email to the ticketing team about this - support @ skyticketit.com (no spaces)

[Nic58]

Same issue, have emailed support. Wondered if it was off due to summer but offer still being advertised