This discussion topic has been answered Discussion topic: Understanding my bill

This message was authored by: anita+db · ‎15 Nov 2025

Hi

I'm trying to understand my bill

I thought Netflix was included in the ultimate TV pack pack ? therefore am I paying for Netflix twice ?

Current packages I'm paying for

Sky Signature

Ultimate TV Pack

Boost to Netflix Standard

This message was authored by: SKY1992bf · ‎15 Nov 2025

@anita+db if Netflix are still charging you separately then you need to link your account to sky

follow the relevant instructions on the link below

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎15 Nov 2025

@anita+db if Netflix are still charging you separately then you need to link your account to sky

follow the relevant instructions on the link below

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: nigea99 · ‎15 Nov 2025

@anita+db wrote:

Hi

I'm trying to understand my bill

I thought Netflix was included in the ultimate TV pack pack ? therefore am I paying for Netflix twice ?

Current packages I'm paying for

Sky Signature

Ultimate TV Pack

Boost to Netflix Standard

hi @anita+db

the Ultimate Tv Pack is the base Netflix subscription (i.e with Ads level )

the Boost to Standard is, as it says a 'boost' to uplift the base to standard level (i.e. no ads)

If you were paying Netflix direct the cost would be the combined price (& IIRC about £1 dearer)

This message was authored by: anita+db · ‎15 Nov 2025

Thank you

This message was authored by: anita+db · ‎15 Nov 2025

Thank you

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