Unable to unlink old account on Sky ID

[ssoanes]

My case is still outstanding, no progress as fara as im aware.  

[wildgoose1993]

This is so annoying I've not experienced such awful service in a long time

[Janey1971]

I'm trying to log into my account but it's coming up with an old account. Getting error messages when unlinking 

[caesarome]

@Janey1971 

Have you returned to Sky after being away for 18 months or more ?

[Hanny2]

Im having the same problem. Unable to unlink the old account.

[caesarome]

@Hanny2 

Have you tried logging into the old account and removing the email address used as the household/communication one, you will need to provide another but it doesn't matter what you put there.

[0110ai]

Same issue here, can I get some help?

[caesarome]

@0110ai 

As haven't quoted any posts we will have to ask as to what your issue is ?

[0110ai]

Hi, I'm unable to unlink my account from the previous sky ID, also I'm not exactly sure how there is a previous sky ID as this is my first time with sky, the link on the my details page just directs me to an error page.

I think this issue is preventing my router from being delivered to my address as I just recently joined sky for the broadband only package.

[caesarome]

If you are new to Sky then you shouldn't need to unlink anything so did the website suggest that it found a previous account as it shouldn't be doing this if you are new to Sky and not a returning customer.

[0110ai]

Yes, on the details page it is telling me that it found an old account linked to my ID and that I need to unlink it, I've attached the screenshot to this reply. I'd like some help to get rid of this as I would like my router to come.

[caesarome]

I think all you can do is to call Sky for help with this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home