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Discussion topic: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

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This message was authored by fenris777 This message was authored by: fenris777

i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

i was in hospital and missed a direct debit of 62 pounds and when i checked online banking sky are trying to take 142 pounds out instead.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

@fenris777 

What does the breakdown of the bill say the extra is for? 


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This message was authored by caesarome This message was authored by: caesarome

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

@fenris777 

Are you sure they haven't carried this bill over to your next one, so what does it show here:

 

https://www.sky.com/manage/bill/

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This message was authored by Mark39 This message was authored by: Mark39

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

Doesn't sound far off. If your normal payment is £62 and you missed the last one, the next payment will be £124 plus a late payment charge of £10, so only an additional £8 to account for.

fenris777
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This message was authored by fenris777 This message was authored by: fenris777

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

i have recently come out of hospital and hope to pay my oustanding bill soon. how much is it

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

@fenris777 wrote:

i have recently come out of hospital and hope to pay my oustanding bill soon. how much is it


As this is a public forum of other Sky customers no one here would be able to tell you that. You would need to call Sky.

 

However that could certainly be accurate if it is now 2 months worth of bills plus a late payment charge added on.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

@fenris777 wrote:

i have recently come out of hospital and hope to pay my oustanding bill soon. how much is it


@fenris777 
This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

 

If you haven't kept up your payments since you originally posted 6 months ago your contract will have been terminated by Sky (usually if arrears last 56 days or more). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: i missed one payment of 62 pounds and sky are trying to charge me 142 pounds in my direct debit.

Posted by a Superuser, not a Sky employee. Find out more

@fenris777 wrote:

i have recently come out of hospital and hope to pay my oustanding bill soon. how much is it


@fenris777 

What shows on your account here:

https://www.sky.com/bill/tv-broadband-talk

 

Also have you had an emails from Sky regarding the bills not being paid ?

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